NFDA Certified Crematory Operator Program

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NFDA Certified Crematory Operator Program Continues to Gain Momentum

Brookfield, Wis. – The National Funeral Directors Association (NFDA) Certified Crematory Operator (CCO) Program continues to lead the way as the profession’s cremation certification of choice. During the second half of 2014, NFDA conducted 10 certification seminars and conferred the CCO designation on 380 funeral and cremation professionals. A total of 672 people have been certified since the launch of the NFDA CCO program in September 2013.

“Congratulations to the funeral professionals who have earned their CCO designation during the second half of 2014,” said NFDA President Robert C. Moore IV, CFSP, CCO. "More and more families are choosing cremation as a form of disposition and, as funeral directors, we must be fully prepared to serve them. After I earned my certification, I felt better equipped to serve those families because I gained an in-depth understanding of the cremation process. I also left knowing the steps that I needed to take to ensure that my families and my firm were protected."

As the trusted leader in funeral service, NFDA set the bar high with a critical cremation certification program that not only emphasizes professional excellence, but also the important role ethics plays in serving families.

Developed for funeral homes that offer cremation services, the NFDA CCO Program covers ethics, crematory operations, safety and compliance, liability issues, customer service, and more. The program meets or exceeds the criteria in most states requiring certification and has been approved for CE by the Academy of Professional Funeral Service Practice.

“During my career, I’ve been called on numerous times to testify as an expert witness in cremation litigation cases,” said Mike Nicodemus, NFDA vice president of cremation services. “The mistakes I have seen have caused heartache for families and severely damaged the reputation of businesses. With cremation litigation on the rise, it is critical that you understand the steps you need to take to protect your firm from the moment a family walks in your front door until you deliver the cremated remains to the family – that’s true whether you own a crematory or use a third-party.”

“From my perspective as a funeral director, funeral service educator and lawyer, this program proved to be invaluable and well-worth the investment,” said Mark T. Evely, the director of the mortuary science program at Wayne State University in Detroit, Mich. “The principles covered are critical in meeting our ethical, legal and professional responsibilities to cremation-oriented families. As a result, I have made this course a part of our curriculum.”

NFDA has already held two CCO seminars in 2015 – in San Antonio, Texas (host: San Antonio College – Mortuary Science Department), and Columbia, S.C. (host: South Carolina Funeral Directors Association) – with many more opportunities on the horizon.

Contact: Jessica Koth, 262-814-1536, jkoth@nfda.org

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